I had a no crank/no start condition and had my car taken to Kerner's. Within a few minutes after arriving home, a Kerner's tech called me. He said the analysis showed that I needed a starter. Within 11/2 hours, my car was ready for pickup. The Kerner's staff is my pit crew. That's how I will be racking up 300,000 mile on my car very soon. They are the best!