If I could give more than 5 stars, I absolutely would! Our daughter attends OU, which is about four hours away from us, so when her car broke down, we were understandably stressed. We initially thought the starter had gone bad, and I even attempted to replace it myself. Unfortunately, that didn’t solve the problem. After calling several local car care centers, I spoke with Elisa and Joe at Kerner’s. From the moment I explained our situation, they immediately put us at ease. You could tell they genuinely cared about helping us and understood how stressful it was having our daughter so far away from home. They were able to get her car in quickly, diagnose the actual problem, and thankfully, we were completely wrong about the starter. The repair ended up costing significantly less than we expected, and they had her car ready the very next day. It’s hard to find businesses that combine great service, honesty, compassion, and efficiency like Kerner’s. We are incredibly grateful for how they treated us and took care of our daughter. From now on, Kerner’s will be the only place we take her car. Highly recommend them!
Don, thank you so much for taking the time to share this. Your review truly means a lot to all of us at Kerner’s. As parents and members of this community, we completely understand how stressful it must have been knowing your daughter was hours away from home with a car that wouldn’t start. From the moment you spoke with us, our goal was to make sure both you and your daughter knew she was in good hands. We’re so glad Elisa and Joe were able to put you at ease, get the Passat into the shop quickly, and find the actual problem — especially when the repair turned out to be much less than you were expecting! More than anything, thank you for trusting us to take care of your daughter. That kind of trust is something we don’t take lightly. Please let her know that as long as she’s attending OU, if she ever has an issue with her car, she has people nearby at Kerner’s who are happy to help. Thank you again, Don, for the incredibly kind words and recommendation. We’re grateful to have earned your family’s trust! — The Kerner’s Auto Service Team
- Kerner's Auto Service