My daughter’s car started having issues on a Saturday night. Sunday I looked up the number to Kerners so I could call them Monday morning. I noticed they have an online appointment system, I completed the information and the first available appointment was on Friday, I really couldn’t wait that long so I called on Monday morning. Tyler was able to fit us in for an inspection that day and told me they wouldn’t be able to get the repairs completed until Tuesday or Wednesday (way better than Friday). I asked them to take it on a test drive so they could hear and experience the issues the car was having, they agreed. They also ran an 30 point inspection and texted the report to my phone. A few minutes later Tyler called me to go over the report. We discussed each point and decided which repairs to do now, which could wait. They completed the repairs in a timely manner at a price I thought was very fair. Tyler kept us informed every step of the way. My daughter picked up her car on Wednesday and an hour later left on a cross country road trip with no mechanical issues.
Thank you for giving us the opportunity to earn and maintain your trust! It was a pleasure serving you!
- Kerner's Auto Service