Here's some brief background... I am a recently retired Automotive Engineer, with over 30 years working in just about every aspect of vehicle electrical systems during that time. I often do my own auto repairs, but also know when to hand off a job to professionals. I had a pretty good idea what needed to be done based on the Trouble Codes I read and started searching for a place to get it fixed. I had driven by Kerner's many times, so stopped in for a little recon.. I also read through many reviews, both good and bad; but overwhelming good. It was hard to imagine that this place could really be as good as the reviews suggested. Wow was I pleasantly surprised. Over the course of a week or so that my car was there, I got to know and appreciate the crew at Kerner's.. From Jack, Britney, Nick, and especially Jason and Tim (the mechanic on my car), they were all engaged at one point or another to make sure my car was fixed properly. I was able to work with Tim directly to talk through just about every step of my repair. I have never worked with a shop mechanic before who has taken such interest in making sure my car was 100%. Given my own background I was constantly on guard for the BS a lot of shops try to unload on their customers. That simply did not happen at Kerner's. Needless to say I am very impressed and they have certainly become my go to car repair shop in the future. I might also add, that through the duration of my experience at Kerner's, the owner (Mike) was out of town. Imagine how that speaks to the integrity of his crew... Well done guys, and many thanks to Tim for restoring my faith in auto repair shops... Sincerely John Tompkins, Troy MI.
Your positive feedback is very appreciated, John. We all enjoyed working with you and servicing your vehicle. Never hesitate to reach out to us for your vehicles needs, we are always happy to help! As always, Thank You for choosing Kerner's Auto Service :)
- Kerner's Auto Service