Service Advisor

Increase customer satisfaction by having repairs done correctly the first time.
Manage all aspects of daily operations from 7:00 a.m. to 6:00 p.m.
Attend two weekday evenings per month for meetings for the benefit of Kerner’s Auto Service operations and also participate in meetings on Saturdays four times per year.
Accomplish and maintain a high level of technician efficiency

Maintain exceptional standards for ethical business practices, professional image, orderliness and customer service.
Devote the necessary time and effort to become and remain highly knowledgeable with the operations of Kerner’s Auto Service and its involvement in the industry.
Maintain performance based incentive system to compensate and reward excellent personnel performance.
Understand, manage and improve Key Performance Indicators to increase net profit.

Must be able to react quickly and prioritize tasks as needed for efficient business operation.
Team leader, resourceful and professional.
Possess keyboarding and computer skills.
Possess good verbal and written communication skills.
Dependable and able to work overtime as needed.
Possess a valid Michigan driver’s license and be able to be bonded.

Be Team leader for entire production staff.
Work with Owner to manage entire facility.
Work with Technicians to effect routines and procedures for speedy and accurate diagnosis and repairs.
Assist with Hiring, coaching, disciplining, and terminating employees as needed.
Initiate and execute annual employee reviews.
Track and maintain high Technician billable hours and efficiency.
Recognize need for and recommend training when needed.
Ensure marketing efforts are consistent to maintain steady car count.
Improve customer retention.
Review, maintain and grow projected revenue targets.

Monitor expenses to attain improved profitability.
Attend local events to maintain a company presence in the community.
Work to maintain and grow community awareness of the company in the community.
Help create written procedures for diagnosis and repairs or other operational issues as needed.
Maintain and update computer and scan tool software as they become available.
Road test every vehicle to insure high quality control and to ensure they are repaired correctly the first time.
Maintain a very high level of customer satisfaction and a very low rate of comeback repairs.
Maintain cleanliness of all vehicles. Maintain a clean facility and work area.
Attend and participate in meetings as required by management.
Attend company paid training.