Shelby Township Auto Repair

General Service Technician

Description

The General Service Technician has the primary responsibility to ensure customers’ vehicles are properly service in a consistent, timely and accurate manner. To do this, the technician works with the service manager, service advisor and other shop staff to maintain a highly performing production team. He/She accurately follows the procedures and processes as well as exhibits the values of Kerner’s Auto Service.

Competencies

• Attitude :
  • Always maintain a consistent positive attitude with staff, vendors, customers and the community.
• Accountability :
  • Available to work daily from 7:00am – 6:00pm.
  • Be responsive to service department’s sense of urgency.
  • Follow through with agreements and commitments.
• Honesty :
  • Only recommends repairs/maintenance that is needed.
  • Maintains integrity regarding inventory.
• Procedural :
  • Accurately executes all repair and maintenance procedures.
  • Willing and able to follow directions from the service staff and owners.
  • Meet all operational standards.
  • Immediately notify the service manager when these standards are deficient.
  • Comply with and enforce Kerner’s Policies and Procedures.
• Production:
  • Ability to perform general vehicle service maintenance as trained.
  • Is directly accountable to the service manager and advisor.

Team Work

• Team Member :
  • Exhibit and maintain accountability for upholding the company's core values.
  • Align actions with words.
  • Alert the service manager and advisor of customer issues or concerns immediately through proper communication and documentation
• Communication :
  • Communicate with dignity and in a respectful manner.
  • Actively listen to diverse points of view.
  • Possess basic word processing and computer skills.
  • Speak and write fluent English.
  • Clearly communicate any changes in the needed repairs or maintenance and the reason for them.

Technical :

• Training :
  • Desire, ability and commitment to become ASE Master Certified.
  • Proactive in attaining minimum of 5 hours of training per quarter (20 hours per year).
• Experience :
  • 1 years of general experience working on all makes and models.
  • Ability and experience using a variety of information resources for diagnosis.
  • Possess deductive reasoning skills that translate into strong diagnostic skills.

Qualifications :

• Physical – Able to lift up to 50 pounds

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